Return and Refund Policy

VinExport provides trade promotion, consulting, and legal coordination support in Vietnam to assist international clients when purchasing goods from Vietnamese manufacturers and suppliers. This Return and Refund Policy outlines VinExport’s role in supporting return and refund processes in accordance with Vietnamese laws and contractual agreements.

1. Scope of Policy

This policy applies to:

• Transactions facilitated or supported by VinExport

• Purchases made by international clients from Vietnamese suppliers through VinExport’s coordination

• Legal and procedural support related to returns and refunds

VinExport does not directly sell products unless explicitly stated in a written agreement.

2. Role of VinExport

VinExport acts as a facilitator, coordinator, and legal support partner to:

• Assist clients in communicating with suppliers regarding return or refund requests

• Support the review of contractual terms, specifications, and delivery conditions

• Coordinate with relevant parties to ensure compliance with Vietnamese laws and agreements

• Support dispute resolution related to return and refund matters

VinExport’s role is to ensure transparency, fairness, and proper process execution, not to replace contractual responsibilities of sellers or buyers.

3. Return Conditions

Return eligibility depends on:

• Terms agreed in the sales contract between buyer and supplier

• Product specifications, inspection results, and delivery conditions

• Applicable Vietnamese laws and international trade practices

Common grounds for return may include:

• Non-conformity with agreed specifications

• Proven defects or quality issues as defined in the contract

• Delivery errors or documentation discrepancies

All return requests must be submitted with supporting evidence and within the timeframe specified in the contract.

4. Refund Conditions

Refunds are subject to:

• Mutual agreement between buyer and supplier

• Contractual terms regarding payment, delivery, and risk transfer

• Applicable legal procedures in Vietnam

VinExport may assist in:

• Facilitating refund negotiations

• Supporting documentation and legal clarification

• Coordinating communication to ensure refund completion

VinExport does not guarantee refunds unless explicitly stated in a written service or guarantee agreement.

5. Legal Support in Vietnam

VinExport supports international clients by:

• Providing guidance on relevant Vietnamese trade and commercial regulations

• Coordinating with local legal advisors or competent authorities when necessary

• Assisting in dispute resolution procedures in accordance with Vietnamese law

Any legal actions or arbitration procedures are handled according to the terms specified in the relevant contracts.

6. Costs and Responsibilities

Costs related to returns or refunds, including transportation, inspection, storage, or legal fees, are determined based on:

• Contractual agreements between buyer and supplier

• Responsibility allocation as defined in the contract

VinExport may assist in cost coordination but is not responsible for covering such costs unless agreed in writing.

7. Limitation of Liability

VinExport shall not be liable for:

• Product quality or performance

• Manufacturing or logistics failures

• Financial losses beyond the scope of agreed services

Liability, if any, is limited to VinExport’s service scope as defined in the signed agreement.